• Most orders are processed within 24 hours of purchase.
• Orders are not shipped or delivered on weekends or holidays.
• High order volume may cause delays; significant delays will be communicated via email or phone.
• Most orders ship via UPS or USPS. If you require a specific shipping method, please contact us at [email protected] or 312-320-5862.
• Shipping available to USA, US Territories, and APO/FPO/DPO addresses.
• Shipment confirmation email with tracking number sent after order ships.
• Customer is responsible for any customs and taxes applied to the order.
• The Soap Guy is not liable for products damaged or lost during shipping.
• Please contact the shipment carrier to file a claim; save all packaging and damaged goods.

• We generally do not ship internationally due to high shipping costs.
• Large international orders are handled case by case; please contact us for details.

100% Money Back Guarantee

• We offer a 100% money back guarantee on most items. For custom and made-to-order items, please contact us directly to issue a timely refund or return.
• Since every order is unique, we handle returns on a case-by-case basis. Call us at 312-320-5862 and we'll do everything we can to meet your needs.
• There is a 30% restocking fee for any order that is over 45 days old.
• Sale items are not eligible for a refund.
• Shipping costs are non-refundable.

Refunds

• Once we receive and inspect your return, we will send you an email to notify you of its receipt and the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or your bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at 312-320-5862.

Exchanges

• We only replace items if they are damaged or defective.
• Please contact us regarding an exchange or call 312-320-5862.

Shipping for Returns

• You will be responsible for paying the shipping costs for your return.
• Please use a trackable shipping service or purchase shipping insurance - we do not guarantee receipt of your returned item.

Please mail your return to:
1 Berkel Drive,
La Porte, IN 46350