Thank you for visiting and shopping at The Soap Guy. This page outlines the terms and conditions that encompass our return policy. If you have any questions at all please do not hesitiate to give us a call at: 312 320 5862
The Soap Guy offers a 100% money back guarantee on most items. The following is a general description of our return policy. Since many of our items are custom and made to order, we advise you contact us directly in order to issue a timely refund/return.
Everyone's order is a little different. We treat returns on a case by case basis. Please call us directly at 312 320 5862 and we will do everything we can to satisfy your needs. Please note, there is a 30% restocking fee for any order that is over 45 days old.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 312 320 5862.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thesoapguy.com and send your item to: 3522 State Road 104, La Porte Indiana US 46350.
To return your product, you should mail your product to: 3255 State Road 104, La Porte Indiana US 46350
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 312-320-5862 or via sales@thesoapguy.com.