After making the soap, selling the soap, and shipping the soap for your online soap shop, there is one more thing you have to do: customer service. Even the best soap shops have to answer customer emails and fulfill requests, but it can be very time consuming. Slow customer service can prevent buyers from coming back for more.
So what can you do to speed up customer service? You can let customers know when you’ll be able to contact them (“Your call/email will have a response within 24 hours”). You can add an FAQ to your website that can spell out return policies and answer common questions to save you the time. This can ease the size of your shop’s inbox so you can address other issues. For more tips on how to quicken your customer service, click here:: 6 Ideas to Speed Up Your Customer Service